Refund Policy
1. Scope
This Refund Policy outlines billing practices, cancellations, and refund procedures for subscription purchases on the Recon Platform.
reconplatform.app is an informational website. No purchases are made on this Site: it has no checkout, takes no payment information, and charges nothing. This page explains where Recon Platform purchases actually occur and how refunds for them are handled.
2. Subscription Tiers and Included Usage
Paid Recon Platform app access is sold through monthly subscription tiers. Each tier includes the report or action allowance shown in that product's billing catalog. Included reports reset each billing period without rollover; individual reports and report packs are not sold. Customers who need more capacity select a higher tier.
Paid subscriptions are purchased inside the individual Recon Platform product applications. Each product displays its current catalog terms at checkout before you are charged. The Field Companion apps are free and involve no charges.
3. Product Refund Policies
Refunds are governed by the refund policy of the product in which the charge occurred. Each paid product publishes its refund policy in its own footer and account settings, covering subscription cancellation, billing errors, duplicate charges, and failed report generation. Read the policy for the specific product before requesting a refund.
4. How to Get Billing Help
If you are unsure which product charged you, or need help with any Recon Platform charge, contact billing@veteranbuiltsoftware.com with the email address on the account, the charge date, and a description of the issue. We respond within 3 business days and will route the request to the correct product team.
5. Chargebacks
Contact us before initiating a chargeback with your card issuer; most billing issues are resolved faster directly. Chargebacks filed without prior contact are handled under the terms of the product in which the charge occurred.
6. Contact
Billing questions: billing@veteranbuiltsoftware.com
Veteran Built Software LLC, Cleveland, Ohio